Fellous Avocats · Sector
E-commerce
Brands, online stores and platforms: terms and conditions, relationships with service providers and partners, disputes.
Talk to the firmYour business
Selling online: customers, service providers and platforms
Selling online connects commitments to customers, relationships with service providers, the data used and the organisation of the business.
The analysis starts from how the business actually operates: products or services offered, business or consumer customers, sales channels and the role of the various parties involved. Launching a website, the arrival of a partner or a change in the offer are useful moments to review this framework.
Who we work with
- Brands and online sellers: offer, orders, customer relations and commercial terms.
- Marketplaces and platforms: the role of sellers, users and service providers in the purchasing journey.
- Distributors and omnichannel businesses: how online sales and points of sale fit together.
- Founders, executives and operational partners: payment, logistics, marketing and business development.
- 01
Launching and structuring the business
Defining the role of the parties, examining the terms and conditions and organising relationships with service providers. The engagement may cover contractual documents, the sales journey and the information presented to customers, according to the project's business model.
- 02
Developing commercial relationships
A new distribution channel or a partnership changes the company's commitments. The firm assists with drafting and negotiating contracts, paying attention to liability, financial terms and the terms for ending the relationship.
- 03
Dealing with difficulties and disputes
Unpaid invoices, disagreements with a partner or performance difficulties require a review of the documents and correspondence. The firm examines the options for amicable settlement and litigation according to the situation, the evidence and the objectives pursued.
A client's experience
Responsiveness,
in practice.
What I particularly appreciated was the immediate handling of matters, the responsiveness and the firm's ability to move proceedings forward quickly. Legal time is by nature already long; being able to count on a responsive lawyer really makes it possible to see the end of the tunnel much sooner.
Yohan CORCOS · CEO LE SHOW ROOM · E-commerce platform
The firm
Your contacts
The firm's lawyers who handle these matters. Each profile sets out their background and areas of practice.
Meet the whole team ↗
Book an appointment
A project to secure or an ongoing dispute?
Describe your situation: a lawyer from the firm will reply.
Learn more
Further reading
Publications
Related areas of expertise
- Commercial contractsPreparing commitments between customers, suppliers, service providers and partners.
- Commercial litigationOrganising the case, assessing the options and preparing negotiations or proceedings.
- Shareholders' agreementsClarifying how partners are organised, their commitments and the stages in the life of the company.
Your questions
Frequently asked questions
When should the terms and conditions be reviewed?
When a business is launched, but also when the offer, the customer base or the sales journey changes. The terms and conditions should be examined together with the site's actual practices and the contracts already concluded.
Which documents should be prepared for an initial discussion?
The website address, a presentation of the business, the terms and conditions and the relevant contracts are a useful first set. In the event of a dispute, attach a chronology and the relevant correspondence.
Does the firm assist marketplaces?
Marketplaces are among the businesses the firm assists. The firm's work is defined according to the platform's role, its relationships with sellers and users, and the needs identified.
Can ongoing support be arranged as the business develops?
The scope of the engagement can be discussed according to the business's recurring needs. An initial discussion makes it possible to define the subjects, the contacts and the terms of the firm's involvement.